Frequently Asked Questions

Shipping and Order Tracking

- How long will my order take to arrive?

All good things take time and we believe in shipping only the best. It will take 7-15 days for delivery depending on the nature of your purchase, personalized items taking up to 15 days.

 - Are there any delivery charges?

We charge a standard delivery charge of Rs. 70 for orders below Rs. 300.

- How can I track my order?

Once your order is dispatched you will receive an email and/or SMS communication with the tracking details from our courier partner.

- Do you ship internationally?

We only ship within India at the moment. But never say never, right?

- How do I place bulk orders?

Like us so much? We like you more! Please drop us an email at carousel.india@gmail.com with your requirements and we would love to take it further.

 

Returns and Exchanges

 - I have received a damaged product, what do I do?

For starters, we want to apologize and urge you not to worry.  Please drop us an email at carousel.india@gmail.com with pictures of the damaged product within 10 days of receiving the product and will replace it at the earliest.

- Can I return or exchange my purchase?

Sorry, we do not allow returns. In case you received a damaged product, we are more than happy to replace or exchange it. Please note that personalized products cannot be exchanged and will only be replaced in case of damage.

- How do I cancel an order?

An order can be canceled only if we haven’t started processing it. Please drop an email at carousel.india@gmail.com and we’ll fill you in on the status.

Payments

- Which payment modes do you accept?

We accept all major debit and credit cards, Net Banking and PayTm.

- Is there Cash on Delivery (COD) option?

Sorry, we don’t have that option at the moment.

 

Have a question we haven’t covered? Please drop us an email at carousel.india@gmail.com We'd love to help you with your inquiry.