Refund policy

Returns and Exchanges

 - I have received a damaged product, what do I do?

For starters, we want to apologize and urge you not to worry.  Please drop us an email at carousel.india@gmail.com with pictures of the damaged product within 10 days of receiving the product and will replace it at the earliest.

- Can I return or exchange my purchase?

Sorry, we do not allow returns. In case you received a damaged product, we are more than happy to replace or exchange it. Please note that personalized products cannot be exchanged and will only be replaced in case of damage.

- How do I cancel an order?

An order can be canceled only if we haven’t started processing it. Please drop an email at carousel.india@gmail.com and we’ll fill you in on the status.